Sales Associate

2 weeks ago

Santa Clara, California, United States Fanatics Full time
Job Overview

Fanatics stands as the premier authority in licensed sports merchandise, revolutionizing the way fans acquire their beloved team apparel and jerseys. With a cutting-edge, technology-driven approach to retailing fan gear in today's instant gratification culture, Fanatics manages over 300 online and physical stores, encompassing the ecommerce operations for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), significant media brands (NBC Sports, CBS Sports, FOX Sports), and more than 200 collegiate and professional team properties, including some of the most renowned global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics provides the most extensive selection of both timeless and contemporary merchandise, whether shopping online, via mobile, in stores, at stadiums, or on-site at the world's premier sporting events.

About Our Team:

Our global Fanatics Retail, In-Venue, and Special Events division operates across North America, Europe, and Asia, supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs, and various Special Sporting Events worldwide. Our teams strive to create a seamless shopping experience, whether at home, at a game, or during one of the world's most significant sporting events, through online, mobile, and physical retail stores, including flagship locations such as the NBA and NHL retail outlets in New York City, professional sports stadium stores, college team shops, and live events like the Kentucky Derby and golf's Ryder Cup. Each store or event is crafted with a technology-enhanced retail strategy, enabling us to respond in near real-time to capture all the thrilling moments in sports, ensuring that products are readily available to fans at the peak of excitement.

Position Summary:

The Retail Associate plays a crucial role in executing the front-line sales strategy, delivering an exceptional fan experience, and ensuring operational excellence alongside flawless execution of store functions. Retail Associates will achieve results through effective communication and a proven ability to collaborate as part of a successful team. The Retail Associate is expected to work a part-time schedule, which may include days, evenings, weekends, and extended hours during game days and events.

Key Responsibilities:
  • Welcome fans and engage them with questions to ensure a superior shopping experience.
  • Provide recommendations based on observations and interactions with fans.
  • Uphold sales floor and stockroom standards with meticulous attention to detail.
  • Process sales transactions using the Fanatics Point of Sale System (POS).
  • Maintain the highest standards of professionalism and customer service to positively represent the Fanatics Brand and Team/League.
  • Comprehend Fanatics Values and their relevance to the Retail Associate role.
  • Execute additional responsibilities as assigned by the Leadership team.
Qualifications:
  • Must be at least 18 years old, with a High School diploma or equivalent.
  • Prior experience in retail and/or sales is preferred.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Foreign language skills are advantageous.
Skills and Abilities:
  • Exhibit a fun, outgoing, confident, and professional demeanor.
  • Ability to develop product knowledge.
  • Work effectively as part of a team in dynamic environments, serving a diverse fan base.
  • Maintain high standards of organization and cleanliness.
  • Demonstrated ability to overcome challenges while maintaining a positive, can-do attitude.
  • Strong communication, literacy, and numeracy skills.
  • Consistent punctuality and reliability on the job.
Physical Requirements:
  • Regularly required to sit, stand, reach, bend, and move throughout the facility as needed.
  • Must be capable of lifting and carrying up to 30 lbs.
  • Game Day/Event scheduling may involve exposure to various weather conditions (rain, wind, cold, high temperatures, etc.) if assigned to an outdoor location.
The salary range for this position is $18.25/hour to $19/hour, representing base pay only and excluding short-term or long-term incentive compensation. When determining base pay, various factors such as location, experience, qualifications, and training are considered.

About Fanatics

Fanatics is constructing a leading global digital sports platform. We ignite the passions of sports fans worldwide and enhance the presence and reach for our numerous sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports enthusiasts to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can purchase licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and engage in betting as the company develops its Sportsbook and iGaming platform. Fanatics boasts an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences, and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are dedicated to continuously enhancing the fan experience and delighting sports fans around the globe.

About Fanatics Commerce

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site.

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