Store Operations Manager

2 days ago


Chino Hills, California, United States Walgreens Full time
Job Summary

As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Experience
    • Engage with customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Operations
    • Responsible for holding store keys to open and close without management as necessary.
    • Assist with and coach other team members to work with warehouse and vendor ordering process.
    • Responsible and accountable for registering all related sales on assigned cash register.
    • Assist manager or assistant store manager in reviewing order exceptions and reverse logistics.
    • Maintain accurate inventory counts and ensure proper signage is displayed at the store.
    • Assist with bookkeeping activities, including cash report, cash counts, and bill payment.
    • Assist with exterior and interior maintenance by ensuring clean, neat, and orderly store condition.
  • Training & Personal Development
    • Attend training and complete PPLs requested by Manager.
  • Communications
    • Serve as a liaison between management and non-management team members by communicating assigned tasks to team members.
    • Report disciplinary issues and customer complaints to management.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
  • Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
  • Prefer the knowledge of store inventory control.
  • Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
Equal Opportunity Employer

Walgreens is an equal opportunity employer and welcomes applications from diverse candidates.



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