Restaurant Operations Manager

7 days ago

Chino Hills, California, United States Marugame Udon Full time
Restaurant Manager Job Description

Marugame Udon is seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities:
  • Coordinate the entire restaurant operation, including managing staff, inventory, and supplies.
  • Deliver superior guest services and ensure absolute customer satisfaction.
  • Respond efficiently to customer complaints and resolve issues promptly.
  • Enforce and offer the best quality of products possible, adhering to company standards.
  • Organize and supervise shifts, ensuring seamless service delivery.
  • Appraise personnel's performance and provide feedback to keep them upbeat and productive.
  • Estimate consumption, forecast requirements, and maintain inventory to minimize waste.
  • Monitor compliance with sanitation and safety rules and regulations.
  • Control costs and minimize waste, adhering to company standards and service levels.
  • Ensure all financial and personnel/administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Promote and publicize the brand, nurturing a positive working environment and leading by example.
  • Monitor operations and initiate corrective action as needed.
  • Manage recruitment, including hiring and terminating of hourly and exempt personnel.
  • Cultivate and train next supervisors and manager candidates internally.
Accountabilities:
  • Keep General Manager and Director of Operations promptly and fully informed of all issues and take prompt corrective action where necessary.
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Maintain favorable working relationships with all company employees to foster and promote a cooperative and harmonious working climate.
  • Perform other duties and responsibilities as required or requested.
Requirements:
  • 5 shifts a week minimum, including weekends and nights.
  • Flexibility of schedule.
  • Ability to work in a busy, fast-paced environment.
  • Ability to develop positive working relationships with all restaurant employees and work as a team.
  • Ability to speak clearly and listen attentively with guests and other employees.
  • Ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments.
  • Must maintain good hygiene with a clean and polished appearance and uniform.
  • Able to exhibit a positive and helpful attitude and provide exceptional customer service.
  • Must work with a sense of urgency, no matter the level of business.
  • Ability to demonstrate a complete understanding of the menu.
  • Able to follow instructions for recipes and sanitation guidelines.
  • Ability to be cross-trained in all areas of the kitchen and line.
  • Punctual, strict attendance policy.
  • Abide by policy/procedure.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Short Term Disability, Long Term Disability, Life Insurance, and AD&D.
  • 401(k) with Company Match.
  • Vacation.
  • Employee Wellness Benefit.
  • Employee Discount Program.
  • Employee Assistance Program.
  • Career Development Opportunities.

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