Licensed Customer Experience Representative

5 days ago


Reston, Virginia, United States Pets Best Insurance Services, LLC Full time
About Pets Best Insurance Services, LLC

Pets Best Insurance Services, LLC is a leading provider of pet insurance and wellness plans. Our mission is to provide access to comprehensive animal healthcare at an affordable price.

Job Summary

We are seeking a highly skilled Licensed Customer Experience Representative to provide exceptional customer service support to policyholders, third-party referral sources, and veterinary clinics.

Key Responsibilities
  • Customer Service: Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
  • Rapport Building: Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
  • Policyholder Retention: Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
  • Policy Coverage: Help policyholders understand their policy coverage, claims processing, and reimbursement process.
  • Performance Metrics: Demonstrate ability to work in a metric environment and meet performance expectations.
  • Regulatory Compliance: Maintain understanding of federal and state regulations to include compliance.
  • Technical Systems: Ability to utilize multiple technical systems effectively and efficiently.
Requirements
  • Experience: 2+ years' experience in insurance claims processing or customer support.
  • Licenses: Active Property & Casualty (P&C) Producer License.
  • Bandwidth: Bandwidth/Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload).
  • Age and Education: You must be 18 years or older and have a high school diploma or equivalent.
  • Background Investigation: You must be willing to submit to a background investigation as part of the onboarding process.
  • Section 1033(E): You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.
Benefits and Compensation

We offer a comprehensive benefits package, including healthcare, parental leave, and opportunities for career advancement. Some benefits may vary depending on location.



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