Customer Service Representative

4 days ago


Reston, Virginia, United States Fourth Floor Full time

Fourth Floor is seeking a highly skilled Customer Service Representative to join our team in the wholesale customer service department. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring timely order fulfillment.

Key Responsibilities:

  • Manage day-to-day tasks of the wholesale customer service department, including data entry and order processing.
  • Process orders, returns, and damages in a timely and accurate manner.
  • Communicate with customers to resolve issues and provide product information.
  • Generate reports and analyze data to identify trends and areas for improvement.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.

Requirements:

  • 2+ years of experience in wholesale customer service and order entry.
  • Bachelor's degree in business or related field; additional relevant work experience can be substituted for an earned degree.
  • Proficiency in Excel and MS Office products.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Exceptional attention to detail and quality control.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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