Current jobs related to Sr. Customer Experience Manager - Reston, Virginia - Avaya

  • Avaya Customer Experience Services Sr. Consultant

    1 week ago

    Reston, Virginia, United States Veracity Full time

    Job SummaryWe are seeking a highly skilled Senior Consultant for Avaya Customer Experience Services to join our team at Veracity. The ideal candidate will have a strong background in Avaya architecture, design, implementation, and testing, as well as excellent technical knowledge and experience with Avaya's product portfolio.Key ResponsibilitiesDevelop...

  • Senior User Experience Designer

    3 days ago

    Reston, Virginia, United States V-Soft Consulting Group, Inc. Full time

    Sr UX Designer PositionV-Soft Consulting Group, Inc. is seeking a skilled Sr UX Designer to join our team.Key Responsibilities:Design and prototype user interfaces using Sketch, Figma, Abstract, and InVision.Develop marketing promotions and campaign engines.Design customer loyalty programs.Conduct UX research and incorporate user insights into the design...

  • Customer Experience Manager

    1 week ago

    Reston, Virginia, United States SustainableHR PEO Full time

    pbJobTitle:CustomerExperienceManager/b/ppbLocation/b:Onsite/ppbAboutUs/b:/ppWe'rearapidgrowthstartupseekingabCustomerExperienceManager/bwhoexcelsintech,problem-solving,andcollaboration.Thisroleinvolvesdivingintovarioustasks,askingquestions,anddrivingsolutionstoensuresmoothIToperationsandexceptionalcustomerexperiences./ppbKeyResponsibilities/b:/pullibCustomer...

  • Customer Experience Specialist

    4 weeks ago

    Reston, Virginia, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Spectrum Staffing Services/HRStaffers Inc. The ideal candidate will have a strong background in customer service, with a focus on building and maintaining strong relationships with clients.Key ResponsibilitiesProvide exceptional customer service to assigned...

  • Customer Experience Specialist

    1 week ago

    Reston, Virginia, United States Sixpenny Full time

    Sixpenny Home is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will be responsible for ensuring customer happiness and operational efficiency.The ideal candidate will be a proactive communicator, detail-oriented multitasker, and effective problem-solver comfortable working in a...

  • XM Success Manager

    2 days ago

    Reston, Virginia, United States Qualtrics Full time

    About This RoleWe are seeking a highly skilled XM Success Manager to join our team at Qualtrics. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their business objectives and maximize the value of our products and services.Key ResponsibilitiesCustomer Relationship Management: Develop and...

  • Teamcenter Sr. Developer/Architect

    1 week ago

    Reston, Virginia, United States New York Technology Partners Full time

    Job Title: Teamcenter Sr. Developer/ArchitectLocation: Troy, MI or Austin, TX (onsite)We are seeking a highly skilled Teamcenter Sr. Developer/Architect to join our team at New York Technology Partners. The ideal candidate will have a strong background in Teamcenter and AWC, with experience in customization, integration, and solution design.Key...

  • Customer Experience Liaison

    1 week ago

    Reston, Virginia, United States Miracom Hive Full time

    At Miracom Hive, we're seeking a skilled Customer Experience Liaison to drive customer satisfaction and loyalty. This role involves building strong relationships with clients, addressing their needs, and providing tailored solutions.Key Responsibilities:Develop and maintain lasting relationships with customers to ensure loyalty and retentionAnalyze customer...

  • Teamcenter Sr. Developer/Architect

    2 weeks ago

    Reston, Virginia, United States New York Technology Partners Full time

    Job Title: Teamcenter Sr. Developer/ArchitectLocation: Troy, MI or Austin, TX (onsite)We are seeking a highly skilled Teamcenter Sr. Developer/Architect to join our team at New York Technology Partners. The ideal candidate will have a strong background in Teamcenter and AWC, with experience in ITK, RAC, and AWC customization.Key Responsibilities:Preparation...

  • Customer Experience Strategist

    1 week ago

    Reston, Virginia, United States Biz First Full time

    Customer Experience Consultant OpportunityBizFirst is seeking a talented and dedicated Customer Experience Consultant to join our team. In this role, you will work closely with our clients to understand their needs and develop comprehensive solutions to enhance their business operations and customer engagement strategies.Key Responsibilities:Collaborate with...

  • Customer Experience Specialist

    4 weeks ago

    Reston, Virginia, United States Biz First Full time

    Job DescriptionAt BizFirst, we are seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our client-facing team, you will work closely with our clients to deliver comprehensive solutions that enhance their business operations and customer engagement strategies.Key Responsibilities:Collaborate with clients to understand...

  • Senior Customer Experience Manager

    7 days ago

    Reston, Virginia, United States Jayco, Inc. Full time

    Job SummaryThis is a senior-level position responsible for managing and supporting company goals and initiatives in the areas of Shows, Events, Training, and Photo/Video.Key Responsibilities:Plan, schedule, organize, coordinate, execute, and monitor various annual external facing events.Negotiate and contract with vendors for best arrangements within...

  • Senior Director of Customer Experience

    7 days ago

    Reston, Virginia, United States Skechers Full time

    Skechers is a consumer-centric, global brand with a strong presence in the footwear and apparel industry. We are seeking a Senior Director of Customer Experience to lead our customer service department and drive strategic initiatives to enhance customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer service strategies and...

  • Senior Director of Customer Experience

    2 days ago

    Reston, Virginia, United States Skechers Full time

    Skechers is a consumer-centric, strategic global brand with a strong presence in the footwear and apparel industry. Our company culture fosters leaders, creators, and collaborators who drive innovation and excellence.Job PurposeThe Senior Director of Customer Experience is responsible for leading and managing the customer service department. This role...

  • Treasury Operations Specialist

    1 day ago

    Reston, Virginia, United States Asset Manager Full time

    About Asset ManagerAsset Manager is a leading asset manager focused on credit investments with a significant presence in the financial services industry. The company has a growing portfolio with close to $10 billion in assets under management.Job Title and OverviewWe are seeking a highly skilled Treasury Operations Specialist to support our treasury...

  • Senior Operations Manager

    2 days ago

    Reston, Virginia, United States UNIS Full time

    Job Summary:Sr. General ManagerUNISSr. General Manager: The Sr. General Manager is responsible for the operation and financial performance by providing strategic direction and leadership for all warehouse activities associated with shipping, receiving, warehousing, and inventory management. This role will set objectives, goals, strategies, and measures, plan...

  • Customer Experience Representative

    2 months ago

    Reston, Virginia, United States BrokerHunter Full time

    Customer Experience RepresentativeAt BrokerHunter, we're seeking a skilled Customer Experience Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through various channels.About the Role:This is a unique opportunity to work with a leading fintech company, where...

  • Customer Experience Representative

    3 days ago

    Reston, Virginia, United States BrokerHunter Full time

    Customer Experience RepresentativeAt BrokerHunter, we're seeking a talented Customer Experience Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through phone, email, and chat channels.About the Role:This is a unique opportunity to work with a leading fintech...

  • Cloud Architect with M&A Experience

    2 weeks ago

    Reston, Virginia, United States Visionet Systems Inc. Full time

    Job Title: Sr. Cloud ArchitectJob Summary:Visionet Systems Inc. is seeking a highly skilled Sr. Cloud Architect to lead the design, implementation, and management of cloud solutions on AWS, particularly in relation to integrating new systems and technologies acquired through mergers and acquisitions.Key Responsibilities:Cloud Architecture Design:Design,...

  • Senior Product Manager

    1 month ago

    Reston, Virginia, United States Mount Indie Full time

    Job Title: Sr. Product ManagerMount Indie is seeking a seasoned Sr. Product Manager to lead product management for a portfolio of cloud, platform, and DevSecOps product offerings across multiple security domains.Key Responsibilities:Define and Drive Product Vision: Develop and integrate the product vision and strategy across the portfolio, ensuring alignment...

Sr. Customer Experience Manager

2 months ago

Reston, Virginia, United States Avaya Full time
About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

ABOUT THE OPPORTUNITY

Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Please note the Avaya competencies that are required and be sure they are included on your resume before submission.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. This is not a union/represented role.

Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Please note the Avaya competencies that are required and be sure they are included on your resume before submission.

  • Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
  • Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
  • Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
  • Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
  • Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
  • Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
  • Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
  • Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
  • Train newer voice engineers on how to perform most of the tasks listed above.
ABOUT YOU
  • Experience working with Avaya CM implementation and service-related work
  • Experience working in the support field and direct customer interactions
  • Strong technical knowledge and experience with Avaya's product portfolio
  • Technical working knowledge and experience with Communication Manager, Session and System Manager
  • Technical working knowledge and experience with Session Initiation Protocol
  • Knowledge and experience with Avaya's Contact Center portfolio
  • Strong personal computer and business solution software skills in application administration, design and architecture
  • Strong analytical and problem-solving skills for design, coordination and testing of applications
  • Leadership skills to guide and mentor the work of less experienced personal
  • Good communication skills to communicate with customers, support personnel, and management
  • Ability to work in a team environment
  • High tolerance for stressful situations
  • Bachelor's degree or equivalent years of experience.
  • Professional certification/s required
  • Must also have at least 5 years of professional experience in the related field
COMPENSATION

The pay range for this opportunity is from $129,000 to $174,150 + performance related bonus + benefits.

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.

Experience
5 - 8 Years of ExperienceEducation
Bachelor degree or equivalent experienceFooter

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ). #LI-LD1