Branch Operations Manager

1 day ago


Knoxville, Tennessee, United States PGW Auto Glass Full time
Job Title: Branch Manager

This position is responsible for the safe and profitable operation of the branch. The incumbent oversees all aspects of daily branch operations, ensuring a high level of customer satisfaction and a safe working environment.

Key Responsibilities:
  • Comply with all safety standards and requirements to ensure a safe and hazard-free warehouse environment.
  • Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse.
  • Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory.
  • Monitor Key Metrics relative to inventory, including inventory shrinkage, inventory turns, and fill rate percent.
  • Recruit, train, coach, and motivate a qualified warehouse staff to provide excellent customer service.
  • Manage branch labor to meet customer requirements with minimal overtime.
  • Monitor branch expenditures on purchases of materials, products, equipment, and utilities to ensure cost controls are in place.
  • Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy.
  • Maintain compliance with Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures.
Supervisory Responsibilities:
  • Manage the work of others, including planning, assigning, scheduling, and reviewing work.
  • Ensure quality standards are met.
  • Responsible for hiring, terminating, training, and developing staff.


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