Assistant Manager, Arena Operations Specialist

3 days ago

Brooklyn, New York, United States ASM Global Full time
Job Summary

As an Assistant Manager, Operations, you will play a crucial role in the daily building operations of the arena. You will assist the Manager, Arena Operations with planning and implementation of associated work tasks, as well as supervising the full and part-time staff to ensure proper completion.

Key Responsibilities
  • Assist the Manager with the planning, organizing, and supervising all activities and personnel engaged in day-to-day operations at Barclays Center.
  • Review event notes and take leadership in the setup and breakdown of chairs, tables, pipe and drape, rubber matting, and carpets, as well as working with the Event Services department in setting up and converting conference rooms and banquet rooms as necessary.
  • Support and assist the Manager with budgeting and staffing plans, recruiting, training, supervising, and evaluating departmental personnel and service providers.
  • Establish and maintain effective working relationships with VP, Directors, Managers, Supervisors, employees, patrons, clients, service providers, and corporate sponsors.
  • Manage third-party service providers by enforcing the agreed-upon scope of services within the various signed service agreements.
  • Develop standard operating procedures for the Arena Operations department.
  • Prepare and maintain required reports/records/certifications for the city, code, and/or corporate management.
  • Prepare projected Event Cost Estimate/Analysis for specific areas of responsibility.
  • Provide assistance with monitoring cost accounting expenses for overall budget, including house equipment rental, supplies, and services purchased, event supervision, and staff.
  • Continuously review departmental needs and recommend repairs, maintenance, or special projects.
  • Create and implement purchasing and inventory control systems as it relates to consumable items, tools, and equipment within Arena Operations.
Requirements
  • Bachelor's degree or foreign equivalent in any field, plus 2 years of progressively responsible positions and/or post-baccalaureate experience in the job offered.
  • Specific experience as it relates to an 18,000+ seat sports and entertainment facility, organizing and supervising event requirements for sporting and entertainment arena events.
  • Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, tenants, and teams.
  • Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation, and other concert and family show promoters preferred.
  • Experience in developing and managing budgets.
  • Must be detail-oriented, flexible, and able to work with enthusiasm and professionalism at all times, through a variety of circumstances, using good judgment.
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.
  • Must be able to pass a criminal background check, employment check, and a drug test prior to employment.

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