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Operations Assistant

2 months ago

Brooklyn, New York, United States Boys Club of NY Full time
Job Title: Operations Assistant

Job Summary:

The Operations Assistant plays a vital role in ensuring a high level of customer service and supporting the Front Desk Leads, Operations Manager, and Operations Director. This role requires strong leadership skills, excellent communication abilities, and a commitment to creating a welcoming environment for all guests and visitors.

Key Responsibilities:

  • Front Desk Operations:
    • Greet and welcome all members, guests, and visitors with a friendly and professional demeanor.
    • Manage the check-in process, including scanning membership cards and verifying member status.
    • Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.
    • Coordinate and collaborate with all departments, maintenance staff, and security staff.
  • Customer Service:
    • Provide exceptional customer service by addressing member needs, questions, and concerns promptly and courteously.
    • Assist with membership sign-ups, renewals, and cancellations.
    • Offer information on services, classes, and events, and assist members with navigating the facility.
  • Administrative Support:
    • Maintain a tidy and organized front desk area, ensuring all informational materials are up-to-date.
    • Process payments for memberships, services, and merchandise.
    • Assist with administrative tasks such as data entry, filing, and managing the member database.
    • Help manage inventory and supplies, including tracking and reordering as needed.
  • Facility Support:
    • Monitor access to the facility, ensuring only authorized members and guests enter.
    • Handle lost and found items and assist with the general upkeep of the lobby area.
    • Report any maintenance issues or facility concerns to the appropriate personnel.
  • Physical Tasks:
    • Assist with setting up and breaking down event spaces, including arranging furniture and equipment.
    • Lift and move supplies and materials, up to 25 pounds, as required for events and daily operations.

Requirements:

  • Bachelor's degree and a minimum of 1-2 years of work experience as an administrative assistant or a related field.
  • Advanced computer skills to include Microsoft Office.
  • The ability to compose and edit grammatically correct correspondence.
  • A willingness to learn other skills as necessary.

What We Offer:

  • PTO: Sick time only

The Boys' Club of New York is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. If you have a disability or other protected need requiring an accommodation, please contact Human Resources.