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Customer Service Representative

2 months ago

Columbus, Ohio, United States Randstad Full time
Job Title: Customer Support/Account Representative

At Randstad, we are seeking a highly skilled and professional Customer Support/Account Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Job Summary:

The Customer Support/Account Representative will be responsible for handling incoming phone calls and emails related to client accounts, providing accurate and efficient responses, and meeting key department performance metrics. This role requires a high degree of professionalism, career drive, and commitment to delivering world-class service.

Responsibilities:
  • Handle incoming phone calls and emails related to client accounts
  • Provide accurate and efficient responses to client inquiries
  • Meet key department performance metrics, including response time and accuracy
  • Provide functional support for client's Cash Management products and services, company's Online and Mobile app, and general account or financial related inquiries
Requirements:
  • 2 years of experience in a customer-facing role
  • Experience level: Experienced
What We Offer:

At Randstad, we offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.