Customer Service Representative

3 weeks ago

Columbus, Ohio, United States Vibes And Verbs Full time
Job Title: Call Center Representative

We are seeking a friendly and detail-oriented Call Center Representative to join our team at Vibes And Verbs. As a Call Center Representative, you will be the voice of our company, providing exceptional customer service and support to our clients and customers over the phone.

Responsibilities:
  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Provide information about Vibes And Verbs' services, pricing, and promotions to potential and existing clients.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain accurate and detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
  • Assist with scheduling appointments, managing client accounts, and processing orders.
  • Follow up on customer inquiries that were not immediately resolved and ensure they are addressed promptly.
  • Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience.
Requirements:
  • High school diploma or equivalent; a bachelor's degree in a related field is a plus.
  • Excellent verbal and written communication skills, with a professional and courteous phone manner.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Proficiency in using computers and familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational skills and attention to detail.
Benefits:
  • Competitive salary
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Health benefits package
  • Paid time off and holidays

At Vibes And Verbs, we value our customers and strive to provide exceptional service. If you are passionate about helping others and thrive in a call center environment, we'd love to hear from you. Apply now to explore exciting opportunities with us.

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