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Customer Service Representative

2 months ago

Columbus, Ohio, United States Russell Tobin Full time
Customer Service Representative Opportunity

This is an exciting opportunity to contribute your skills in a fast-paced, customer-centric environment. We are seeking a highly motivated and experienced Customer Service Representative to join our dynamic team in Columbus, OH, for a six-month duration.

Job Opportunity: Customer Support/Account Representative

Location: Columbus, OH

Duration: 6 months

Pay Rate: $19.17/hour

Responsibilities:

  • Communicate effectively with customers through phone, email, and chat channels.
  • Provide comprehensive and informed responses to inquiries regarding product details, pricing, and availability.
  • Collaborate with internal departments to ensure prompt and satisfactory resolution of customer issues.
  • Conduct accurate data entry across various platforms to maintain records and facilitate processes.

Qualifications:

  • 1-3 years of relevant work experience demonstrating proficiency in customer support/account management roles.
  • Exceptional phone etiquette with strong verbal, written, and interpersonal communication skills.
  • Ability to manage multiple tasks concurrently, demonstrating strong organizational and prioritization abilities.

Preferred Qualifications:

  1. College Degree: Completion of an Associate's or Bachelor's degree program.
  2. Previous Contact Center Experience in Finance: Prior experience in a finance-related contact center environment.

BENEFITS DISCLOSURE

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.