Patient Care Coordinator
4 weeks ago
Raleigh Radiology is seeking a highly skilled Patient Coordinator to join our team. As a Patient Coordinator, you will play a critical role in ensuring the smooth operation of our radiology department. Your primary responsibility will be to act as a liaison between patients and families, providing exceptional patient care and ensuring all areas of registration have been completed prior to a patient having their exam.
Key Responsibilities- Maintain standards of professional care and maintain patient confidentiality.
- Implement policies and procedures of Raleigh Radiology.
- Establish and maintain open communication with patients, families, and staff.
- Ensure a clean, safe, and well-maintained environment for patients and staff.
- Cooperate with other staff members to accomplish job duties and assist others in accomplishing theirs.
- Greet and check in patients.
- Communicate with patients and clinical personnel to accurately schedule appointments.
- Collect and enter demographic, clinical, billing, and insurance information from patients or responsible parties.
- Determine and accept required payments.
- Explain processes and forms to patients prior to securing signatures.
- Ensure each account is registered accurately and completed prior to final billing.
- Answer and triage incoming phone calls.
- High School graduate with 1 year of experience in a healthcare environment, associate degree a plus.
- 6+ months of Medical Insurance experience-coverage, payments. 6 months of healthcare industry experience-Hospital, doctor's office, insurance provider.
- Ability to type 45 words per minute. Able to learn other applicable software programs as needed.
- Able to work independently, make sound decisions based on patient condition, and ability to follow directions.
Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily.
May be exposed to infections and contagious diseases. Frequent, prolonged periods of standing and/or walking. Lifts, positions, pushes, or transfers patients. Lifting supply boxes. Subject to rotating holidays or shifts.
SupervisionSupervised by: Registration Supervisor
Supervises: None
Instruction/Assistance/Review of Work:
The Patient Coordinator functions with oversight by the Registration Supervisor, although considerable independent work is required. Review of work is generally limited to assurance that work performed is in accordance with policies and procedures.
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