Patient Registration Coordinator

2 weeks ago


Raleigh, North Carolina, United States WakeMed Full time
About WakeMed

We are a leading healthcare provider in Wake County, dedicated to delivering exceptional patient care and improving the health and well-being of our community.

As a Patient Registration Representative, you will play a vital role in ensuring a seamless patient experience, from check-in to checkout.

Key Responsibilities
  • Accurately collect and enter patient demographic and insurance information
  • Collect point-of-service payments and manage cash handling
  • Coordinate follow-up appointments and communicate with patients and healthcare professionals
  • Provide exceptional customer service and ensure a positive patient experience
Requirements
  • 1 year of customer service experience preferred
  • High school diploma or equivalent required
  • Excellent interpersonal and communication skills
Work Environment

Our Patient Registration Representatives work in a fast-paced, high-volume environment, greeting and checking patients in upon arrival and providing unsurpassed customer service to patients and families.

Registration and checkout are completed at centralized welcome desks at hospital entrances and medical office buildings, as well as at check-in desks within physician practices.



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