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Customer Service Representative

2 months ago


Hawthorne, California, United States Advanced Air , LLC Full time
About Advanced Air, LLC

Advanced Air, LLC is a leading aviation company that operates with a strong commitment to safety, security, and customer satisfaction. Our team is dedicated to providing exceptional service to our passengers and guests.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our operations team, you will be responsible for providing top-notch service to our passengers and guests, handling information inquiries, reservations, ticketing, and problem resolution.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all passengers and guests, handling information inquiries, reservations, ticketing, and problem resolution.
  • Communication: Answer telephone and email inquiries, provide information, resolve problems, and assist as needed.
  • Reservations and Ticketing: Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
  • Payment Processing: Handle cash, checks, credit cards, and travel vouchers as forms of payment for tickets.
  • Flight Operations: Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy.
  • Recordkeeping: Maintain accurate records of customer interactions and transactions.
  • Teamwork: Collaborate with other team members to ensure seamless operations and excellent customer service.
Requirements
  • Education: High School diploma or GED equivalent.
  • Experience: 2+ years of customer service experience.
  • Skills: Excellent communication and problem-solving skills, ability to work efficiently under time constraints, and experience with Microsoft Office products.
  • Physical Demands: Ability to push/pull/lift 50 lbs. for extended periods of time and work in a fast-paced environment.
  • Work Environment: May include working outside on an aircraft ramp in various temperatures and conditions, and exposure to loud noise from aircraft.
What We Offer
  • Competitive Pay: From $19.00 per hour.
  • Opportunities for Growth: Advanced Air, LLC offers opportunities for career advancement and professional growth.
  • Team Environment: Our team is dedicated to providing exceptional service to our passengers and guests, and we are looking for like-minded individuals to join our team.