Customer Service Representative

4 weeks ago


Hawthorne, California, United States Advanced Air , LLC Full time
About the Role

Advanced Air, LLC is seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our passengers and guests, handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution.

Key Responsibilities
  • Provide outstanding customer service to all passengers and guests in a friendly, courteous, and professional manner.
  • Answer telephone and emails to provide information, resolve problems or complaints, and assist as needed.
  • Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
  • May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets.
  • Communicate to customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy.
  • Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers.
  • Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers as needed.
  • Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning.
  • Fueling of aircraft and other ground safety equipment duties as necessary.
  • Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required.
  • Maintain AA brand standards and consistency in the ground experience.
  • Identify opportunities to improve customer experience and increase satisfaction.
  • Maintain positive customer relations at all times by using good judgment and the ability to multitask.
  • Ensures FAA, Airline, and Airport regulations are followed at all times.
  • Enforces safety/security measures and protects sensitive zones.
  • Additional duties as assigned by Supervisor.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to push/pull/lift 50 lbs. for extended periods of time.
  • Ability to work efficiently under time constraints.
  • High School diploma or GED equivalent.
  • Must have authorization to work in the U.S.
  • Must have valid Driver's license and clean driving record.
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
  • 2+ years of customer service experience.
  • Experience with Microsoft Office products including Outlook, Word, and Excel.
  • Positive attitude and winning personality.
  • Passion for people and delivering top-notch service.
  • Excellent time management skills.
  • Experience in a service or hospitality-related environment desired.


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