Director of Large Enterprise Product Segment

3 days ago

Trenton, New Jersey, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by fostering a culture of teamwork, trust, and transparency.

Job Summary

We are seeking a seasoned leader to join our team as the Director of Large Enterprise Product Segment. This role will be responsible for driving the success and growth of our Large Enterprise product segment, including owning and driving a strong P&L. The ideal candidate will have a proven track record of launching successful products in the Large Enterprise segment and will be able to prioritize among competing opportunities, balance customer needs with business priorities, and clearly articulate the rationale behind decisions.

Main Responsibilities
  1. Serve as the total accountability for the success and growth of the Large Enterprise product segment, including owning and driving a strong P&L.
  2. Collaborate with product teams, sales, marketing, service delivery, and other key ecosystem partners to develop requirements, prioritize enhancements, and drive best-in-class product experience for customers.
  3. Responsible for product solution creation and collaborating with cross-functional partners like GTM teams on how to "productize" the solution.
  4. Work closely with the VP Product Segments to keep all key stakeholders aligned.
  5. Define, monitor, and improve all key product segments metrics, including but not limited to adoption, customer net promoter score (NPS), volume of leads, and more.
  6. Prioritize the product roadmap for the LE segment in line with market research, customer feedback, and ecosystem partners' capacity.
  7. Lead the identification of and capitalization on emerging opportunities within the LE segment, fostering innovation to maintain a competitive edge and drive future revenue growth.
  8. Ensure clear communication between the Large Enterprise segment and GTM & Business Operations functions for seamless working relationships.
  9. Identify revenue growth opportunities within the segment and communicate potential overlap in opportunities with other segment leaders to drive alignment.
Requirements
  • Bachelor's degree or higher in Business or a related field.
  • 7+ years of leadership or experience in a large-scale product and/or segment leadership role in the Large Enterprise product segment.
  • Proven track record of launching successful products in LE through a blend of technical, creative, business, and marketing skills.
  • Superior communication, leadership, team building, and people management skills.
  • Ability to prioritize among competing opportunities, balance customer needs with business priorities, and clearly articulate the rationale behind decisions.
  • Experience and familiarity with SASE, Dark Fiber, Colo VPN, Enterprise Broadband, VoIP, Lumen Digital, M&P, and UCC products as they relate to LE.
  • Experience as a general manager.
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as a range of perks to enhance your physical, mental, emotional, and financial well-being. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

Location

This role is eligible for location-based pay ranges, which vary based on the employee's primary work location.

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