Service Desk Specialist

1 week ago


Rock Hill, South Carolina, United States TEK Connexion Full time
Job Title: Tier 2 Service Desk

We are seeking a highly skilled and experienced Tier 2 Service Desk professional to join our team at TEK Connexion. As a key member of our IT support team, you will be responsible for providing remote technical support to end-users, troubleshooting and resolving complex technical issues, and escalating issues to higher-level support teams as needed.

Key Responsibilities:

  • Provide remote technical support to end-users via phone, email, and chat
  • Identify, research, and resolve technical problems using various tools and resources
  • Escalate complex issues to higher-level support teams as needed
  • Document and track incidents and service requests in the ticketing system
  • Meet service level agreements and other key performance indicators (KPIs)

Requirements:

  • Associate degree in information technology or equivalent
  • 3-5 years of experience in a Service Desk role
  • Professional certifications: HDI HelpDesk Professional or ITIL Foundations required
  • Network+ certification preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

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