Recovery Services Mitigation and Claims Specialist

4 hours ago


Rock Hill, South Carolina, United States Founders Federal Credit Union Full time
Job Title: Recovery Services Mitigation and Claims Specialist

Founders Federal Credit Union is seeking a highly motivated and detail-oriented individual to join our Recovery Services team as a Recovery Services Mitigation and Claims Specialist. In this role, you will be responsible for supporting the daily administration of the Guaranteed Asset Protection (GAP), Mechanical Repair Contract (MRC), and Collateral Protection Insurance (CPI) claims processing for the credit union.

Key Responsibilities:
  • Process member claims, member inquiries, and member complaints for GAP, MRC, and CPI.
  • Generate Letters of Guarantee and obtain all necessary documentation in connection with member support of total loss auto insurance claims.
  • Process all total loss payments received from insurance carriers and file GAP claims as needed.
  • Maintain and track the credit unions GAP and MRC claims, reconcile claims, and process refunds.
  • Provide operational support to branch staff for Gap Claims, Warranty Claims, and Collateral Protection Insurance (CPI) assistance.
  • Provide membership support with Total Loss Assistance (TLA) claims processing programs acting as the liaison between the membership and vendor.
  • Provide membership support with EZClaims processing programs, acting as a liaison between the membership and the vendor.
  • Support membership with CPI inquiries or filing claims.
  • Assist with adding or refunding CPI premiums.
  • Upload acceptable insurance policies and fund pending CPI policies.
  • Remedy member complaints regarding GAP, MRC, and CPI issues and ensure call de-escalation.
  • Assist with testing the CPI PRM as upgrades are published.
  • Maintain office petty cash.
  • Ensure all teller work is imaged within the OnBase software.
Requirements:
  • High school diploma required, along with a minimum of 2 years credit union or related experience.
  • Proficient working knowledge of Microsoft Office applications, including Word and Excel.
  • Ability to de-escalate calls and remedy member complaints.
  • Ability to gain proficiency with Keystone, OnBase, and Temenos software.
Benefits:
  • Paid Holidays
  • PTO
  • Family-oriented culture that values work/life balance
  • Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
  • Comprehensive Health and Dental Insurance
  • Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
  • Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
  • Health Care and Dependent Care Flexible spending accounts
  • Long Term Care Plan
  • Short-Term and Long-Term Disability Insurance
  • Tuition reimbursement to assist with furthering education
  • Certifications - Assistance with achieving and maintaining
  • Fit Founders Wellness Program


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