Client Support Representative
1 week ago
Crystal Clean (CC) stands as a prominent entity in the environmental waste management sector. We are on the lookout for dedicated individuals who exhibit a robust work ethic to contribute to our expanding organization. Crystal Clean provides attractive remuneration, comprehensive benefits, and avenues for career growth.
Role Objective: The Customer Service Assistant is tasked with managing the Company's telephone communications, addressing customer inquiries, and appropriately directing calls. Additional responsibilities may be assigned as necessary.
Key Responsibilities:
- Professionally handle the Customer Service phone line (averaging 80 calls daily)
- Ensure accurate routing and distribution of incoming customer calls
- Respond to customer inquiries effectively
- Acquire knowledge of various industry concepts, practices, and procedures
- Achieve weekly reporting targets
- Perform general office tasks as directed by management
- Develop a solid understanding of diverse field concepts, practices, and procedures
Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The following qualifications are indicative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies & Skills:
- Collaborative team player who is approachable, personable, and motivated
- Ability to prioritize tasks and meet deadlines
- Excellent communication abilities
- Strong commitment to work
- Dependability
- Proficient numerical skills
- Above-average proficiency in computer applications (Microsoft Excel, Word, and Outlook)
Experience:
- 2-4 years of experience in business or customer service roles
- All candidates must successfully complete the company-sponsored substance abuse screening
Education Requirements:
- High School Diploma or equivalent
Crystal Clean LLC is an Equal Opportunity Employer. We value diversity, equity, and inclusion, and encourage applications from individuals of varied backgrounds to ensure our workforce reflects the communities we serve.
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