Client Relations Specialist

2 weeks ago


Hoffman Estates, Illinois, United States Claire's Full time
Customer Support Representative (Hybrid)

Position Overview

The Customer Support Representative is responsible for delivering exceptional assistance, information, and solutions to both in-store and online customers, ensuring their needs are met beyond expectations.
  • Investigate and address all customer inquiries through various communication channels in a prompt and professional manner.
  • Exhibit understanding of customer needs; aim for resolution on the first interaction to effectively address service challenges.
  • Optimize time spent with customers to resolve issues during the initial contact.
  • Gather and evaluate all pertinent information to assess the legitimacy of complaints and identify potential causes.
  • Inform customers about our range of products and services.
  • Consistently follow up on customer inquiries, liaising with both customers and internal teams.
  • Coordinate with the Customer Service Supervisor and other departments when a situation necessitates urgent attention and resolution.
  • Enhance the company's reputation by taking responsibility for customer satisfaction.
  • Maintain a record of customer interactions, documenting inquiries, complaints, and positive feedback, along with actions taken.
  • Provide relevant information to other departments in accordance with established practices and procedures.
  • Manage and distribute gift cards for customer and field incentive initiatives.
  • Keep compliance logs and an organized filing system for customer service communications.
  • Collaborate in a team-oriented environment while independently managing personal workflow and responsibilities.
  • Offer operational support for special projects and other assigned tasks.
Qualifications
  • High school diploma or equivalent experience preferred.
  • Bilingual skills (Spanish proficiency is a plus).
  • Strong telephone communication abilities.
  • Effective oral and written communication skills.
  • Good organizational capabilities.
  • Ability to work with urgency in a fast-paced, deadline-driven environment.
  • 1 - 2 years of experience in retail, customer service, or an office setting required.
  • Proven collaborative skills and the ability to work effectively within a team.
  • Proficiency in Microsoft Office is required.
  • Flexibility and the capacity to prioritize multiple tasks.
  • Self-motivated with a keen attention to detail.
  • Frequent walking may be required.
Claire's is an equal opportunity employer dedicated to diversity, equity, and inclusion, encouraging applications from all underrepresented groups, including individuals with disabilities. We will accommodate applicants' needs upon request throughout all stages of the recruitment process.

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