Client Relations Specialist
2 weeks ago
Position Overview
The Customer Support Representative is responsible for delivering exceptional assistance, information, and solutions to both in-store and online customers, ensuring their needs are met beyond expectations.
- Investigate and address all customer inquiries through various communication channels in a prompt and professional manner.
- Exhibit understanding of customer needs; aim for resolution on the first interaction to effectively address service challenges.
- Optimize time spent with customers to resolve issues during the initial contact.
- Gather and evaluate all pertinent information to assess the legitimacy of complaints and identify potential causes.
- Inform customers about our range of products and services.
- Consistently follow up on customer inquiries, liaising with both customers and internal teams.
- Coordinate with the Customer Service Supervisor and other departments when a situation necessitates urgent attention and resolution.
- Enhance the company's reputation by taking responsibility for customer satisfaction.
- Maintain a record of customer interactions, documenting inquiries, complaints, and positive feedback, along with actions taken.
- Provide relevant information to other departments in accordance with established practices and procedures.
- Manage and distribute gift cards for customer and field incentive initiatives.
- Keep compliance logs and an organized filing system for customer service communications.
- Collaborate in a team-oriented environment while independently managing personal workflow and responsibilities.
- Offer operational support for special projects and other assigned tasks.
- High school diploma or equivalent experience preferred.
- Bilingual skills (Spanish proficiency is a plus).
- Strong telephone communication abilities.
- Effective oral and written communication skills.
- Good organizational capabilities.
- Ability to work with urgency in a fast-paced, deadline-driven environment.
- 1 - 2 years of experience in retail, customer service, or an office setting required.
- Proven collaborative skills and the ability to work effectively within a team.
- Proficiency in Microsoft Office is required.
- Flexibility and the capacity to prioritize multiple tasks.
- Self-motivated with a keen attention to detail.
- Frequent walking may be required.
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