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Relationship Banker

2 months ago

Virginia Beach, Virginia, United States Bank of America Full time

Job Summary:

We are seeking a skilled and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will play a critical role in building and maintaining strong relationships with our clients, providing them with exceptional service and support to meet their financial needs.

Key Responsibilities:

  • Engage with clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
  • Accurately and efficiently process cash transactions for clients as needed.
  • Build relationships with clients to meet their financial needs and provide them with tailored solutions to achieve their financial goals.
  • Follow established processes and guidelines in daily activities to ensure the best possible experience for clients and the bank.
  • Grow business knowledge and network by partnering with experts in small business, lending, and investments.
  • Manage financial center traffic, appointments, and outbound calls effectively.
  • Drive the client experience and ensure that clients receive exceptional service and support.
  • Manage cash responsibilities and maintain a high level of accuracy and efficiency in all transactions.

Requirements:

  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaborative and effective communicator with strong relationship-building skills.
  • Passionate about delivering an exceptional client experience and improving clients' financial lives.
  • Confident in identifying solutions for new and existing clients based on their needs.
  • Strong critical thinking and problem-solving skills to meet clients' needs.
  • Ability to learn and adapt to new information and technology platforms.
  • Flexibility to work weekends and/or extended hours as needed.

Preferred Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Six months of cash handling experience.
  • Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation and benefits package.
  • A commitment to diversity, equity, and inclusion.