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Senior IT Operations Specialist

2 months ago

Bozeman, Montana, United States eXcell, a division of Compucom Systems Full time
About the Role

eXcell, a division of Compucom Systems, is seeking a highly skilled Senior IT Operations Analyst to join their team onsite in Bozeman, MT.

Key Responsibilities
  • Identify and address knowledge gaps to ensure seamless IT operations
  • Design, deploy, and troubleshoot client endpoints with primary understanding
  • Perform all job functions consistent with client policies and procedures
  • Assist with IT infrastructure improvements for the client
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support
  • Interact with the IT service provider and client stakeholders as needed
  • Provide technical assistance to client staff concerning the use of computer hardware and software
  • Assist with program account creation, account setup, and account access
  • Configure workstations and user accounts, including phone, Ethernet, computer, and docking station
  • Provide equipment and services orientation to new employees
  • Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
  • Maintain equipment and software inventory
  • Coordinate the purchase of new workstations, software, and license renewals
Requirements
  • Minimum 5+ years of experience
  • Bachelor's Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience
  • Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software
  • Experience with Endpoint Security software, including Configuration / deployment management tools and Endpoint Detection and Response Tools
  • Solid understanding of network connectivity, wireless, and wired
  • Familiarity with aviation and Part 139 airports a plus
  • Automation and central deployment experience
  • Strong analytical and deep-dive problem-solving skills across multiple disciplines
  • Understand ITIL Concepts (certification is a plus)
  • IT Service Management tooling experience
  • Management and deployment experience of 3rd party software platforms and solutions
  • Vendor management experience
  • Ability to prioritize and field service requests and incidents
  • Excellent interpersonal skills
  • Strong orientation to customer service
  • Ability to document processes and train team members
  • Well-organized with strong asset and license capacity planning experience
  • Ability to deploy and support misc. office equipment
  • Experience with physical security management solutions
  • Flexible to provide some after-hours support and escalation