Senior IT Operations Analyst

2 weeks ago


Bozeman, Montana, United States Pyramid Consulting Full time
Job Title: Senior IT Operations Analyst

We are seeking a highly skilled Senior IT Operations Analyst to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Bozeman, MT (onsite).

Job Summary:

The Senior IT Operations Analyst will be responsible for providing technical support and guidance to staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation. The ideal candidate will have a strong understanding of end-user technologies, configuration/deployment management tools, and endpoint detection & response tools.

Key Responsibilities:
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
  • Provides timely technical assistance to staff concerning the use of computer hardware and software.
  • Configures workstations and user accounts, including phone, Ethernet, computer, docking station.
  • Facilitates help desk ticket resolution between employees and IT service provider and serves as escalation point to employees with unresolved open tickets.
  • Maintains equipment and software inventory. Coordinates the purchase of new workstation, software, and license renewals.
  • Performs other tasks and duties as required.
Requirements and Experience:
  • 5+ years of experience in IT operations and support.
  • Extensive experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software.
  • Configuration/deployment management tools such as JAMF, Intune, etc.
  • Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security.
  • Group Policy.
  • Email security.
  • Solid understanding of network connectivity. Wireless and wired.
  • Automation and central deployment experience.
  • Strong analytical and deep-dive problem-solving skills across multiple disciplines.
  • Ability to prioritize and field service requests and incidents, via ticket, phone, and occasional ad-hoc walk-ups individually and assisting team members.
  • Understand ITIL Concepts (certification is a plus).
  • IT Service Management tooling (ServiceNow, Fresh Service, etc.).
  • Management and deployment experience of 3rd party software platforms and solutions.
  • Vendor management experience.
  • Well-organized with strong asset and license capacity planning experience.
  • Ability to deploy and support misc. office equipment (printers, projectors, video conf.).
  • Experience with physical security management solutions.
  • Excellent interpersonal skills.
  • Flexibility to support after-hours escalation & support.
  • Familiarity with aviation and Part 139 airports a plus.
  • Bachelor's degree in information systems or related degree; or equivalent combination of education, training certifications, and experience.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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