Senior IT Support Specialist

4 days ago


Bozeman, Montana, United States A3 Staffing Solutions Full time
Job Summary

We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. The ideal candidate will have a strong background in client endpoint deployment, network security, and troubleshooting.

The successful candidate will be responsible for designing, deploying, and troubleshooting client endpoints, as well as providing exceptional support to our clients. They will also be responsible for managing and deploying 3rd party software platforms and solutions, as well as vendor management experience.

The ideal candidate will have a solid understanding of network connectivity, wireless and wired, and automation and central deployment experience. They will also have strong analytical and deep-dive problem-solving skills across multiple disciplines, including HW, OS, Network, etc.

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.

  • 5+ years of experience in IT support and endpoint deployment
  • Extensive experience with Mac and Windows client operating systems and troubleshooting problems with Mac and Windows related software
  • Experience with endpoint security software, including configuration/deployment management tools and endpoint detection and response tools
  • Solid understanding of network connectivity, wireless and wired
  • Automation and central deployment experience
  • Strong analytical and deep-dive problem-solving skills across multiple disciplines
  • Ability to prioritize and field service requests and incidents
  • Understanding of ITIL concepts and IT service management tooling
  • Management and deployment experience of 3rd party software platforms and solutions
  • Vendor management experience
  • Well-organized with strong asset and license capacity planning experience
  • Ability to deploy and support miscellaneous office equipment
  • Experience with physical security management solutions
  • Excellent interpersonal skills
  • Flexibility to support after-hours escalation and support

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