Head of Post-Sales Portfolio Strategy

1 week ago


Waltham, Massachusetts, United States dynaTrace software GmbH Full time

Company Overview: dynaTrace software GmbH is at the forefront of delivering innovative solutions that enhance customer experiences and drive business success. We are looking for a strategic leader to fill the role of Director of Post-Sales Portfolio Management.

Role Overview: In this pivotal position, you will be instrumental in shaping the future of our service offerings. Your primary focus will be on the development, management, and enhancement of our portfolio to foster customer engagement, retention, and revenue growth. This role demands a visionary approach to align our offerings with market demands and customer expectations.

Key Responsibilities
  1. Strategic Direction: Formulate and implement the strategic vision for our service offerings, ensuring alignment with corporate objectives and market dynamics to enhance customer satisfaction and drive growth.
  2. Service Development: Spearhead the creation and refinement of our service offerings, working in collaboration with diverse teams such as product management, engineering, marketing, sales, and customer success to innovate and improve our services.
  3. Market Strategy: Design and execute comprehensive go-to-market strategies for new service offerings, focusing on pricing, packaging, positioning, messaging, and sales support to ensure successful market entry and adoption.
  4. Customer Insights: Actively engage with clients to gather insights on their needs and challenges, leveraging this feedback to continuously enhance our service offerings and overall customer experience.
  5. Performance Analysis: Develop and monitor key performance indicators (KPIs) to assess the effectiveness and impact of service offerings, utilizing data analytics to identify improvement opportunities and measure success.
  6. Team Development: Lead and mentor a team of service offering managers and specialists, providing support and growth opportunities to cultivate their professional development and success.
  7. Collaborative Efforts: Work closely with cross-functional teams to ensure cohesive efforts in delivering value to customers and achieving business objectives.


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