Guest Services Representative

2 weeks ago


Pflugerville, Texas, United States Sincere Hospitality Full time

Join Our Team at Sincere Hospitality

About Our Company

Sincere Hospitality is a progressive management firm dedicated to valuing individuals in every facet of our operations. Our foundational principles emphasize care, respect, and outstanding service for our guests, team members, and the communities we serve.

Your Position

If you possess a genuine disposition, recognize the significance of first impressions, and take pleasure in brightening others' days, this role could be an excellent match for you.

Employee Benefits

Both full-time and part-time staff members can take advantage of competitive salaries and a range of benefits, including:

  • Paid Time Off and Vacation
  • Discounts on Hotel Stays
  • Holiday Compensation
  • Birthday Recognition
  • Incentives for Referrals

Key Responsibilities

As a Guest Services Representative, you will be instrumental in enhancing the guest experience. Your responsibilities will encompass administrative duties and serving as the primary point of contact for guests, establishing the ambiance for their visit. You will also need to be knowledgeable about hotel protocols, guest expectations, and the surrounding area.

Daily Responsibilities

Your everyday tasks will include, but are not limited to:

  • Professionally welcoming and assisting guests
  • Ensuring the confidentiality of guest information
  • Effectively addressing guest inquiries and requests
  • Managing cash transactions accurately
  • Keeping records precise and current
  • Resolving guest concerns promptly
  • Maintaining cleanliness in shared spaces

Qualifications

  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite
  • Willingness to work morning, evening, weekend, and holiday shifts

Physical Requirements

This role necessitates standing, walking, lifting, and engaging in various physical activities. Accommodations can be arranged for individuals with disabilities.

Sincere Hospitality is dedicated to fostering diversity and is an equal opportunity employer. We do not discriminate based on various factors.



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