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Customer Service Representative

2 months ago

Pflugerville, Texas, United States FS Builder Resources Full time
Job Overview

FS Builder Resources is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Flooring Services. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Enter customer details and order specifications accurately and efficiently
  • Respond to customer inquiries and concerns in a professional and courteous manner
  • Update records for reselections and/or rescheduled installations
  • Assist customers with order resolutions and provide solutions to their issues
  • Work collaboratively with colleagues to achieve daily goals and objectives
  • Maintain confidentiality and adhere to data protection regulations
  • Proofread data for accuracy and attention to detail
Requirements
  • 1-3 years of customer service experience preferred
  • 1-3 years of scheduling experience preferred
  • High School Diploma/GED/College required
  • Ability to type 40 WPM preferred
  • Excellent communication and interpersonal skills
  • Positive attitude and drive to succeed
Benefits
  • Medical, Dental, and Vision coverage
  • 401K
  • Paid Holidays
  • Vacation and Personal Time
  • Employee appreciation events

FS Builder Resources is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.