Customer Service Specialist

2 months ago

Pflugerville, Texas, United States H-E-B Full time

Position Overview:


H-E-B stands as a leading, independently owned grocery retailer in the United States, with a robust presence across Texas and Mexico, achieving impressive annual sales exceeding $31 billion.

We are recognized for our innovative approach, now expanding into the Restaurant & Bar sector, where we blend exceptional cuisine with outstanding service to create a unique and welcoming dining atmosphere.


As a Food Service Associate, you will be integral to enhancing the overall guest experience at H-E-B Restaurant. Your role will involve delivering positive and memorable service while taking guest orders, preparing beverages, serving food, and ensuring the cleanliness of the dining space and patio.


Upon meeting eligibility criteria, you will have the opportunity to become a company Owner, reflecting our commitment to hard work, quality, and customer satisfaction. Our 'Partner-owned' philosophy emphasizes that our greatest assets—our People—drive the innovation, growth, and success that define H-E-B as a premier omnichannel retailer.



Do you possess:
- A HEART FOR PEOPLE... a genuine enthusiasm for engaging with guests?
- A HEAD FOR BUSINESS... exceptional customer service abilities and a passion for serving others?
- A PASSION FOR RESULTS... the capability to manage multiple tasks with a positive demeanor?

We seek candidates with:
- Experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
- Advanced customer service and communication skills

Key Responsibilities:

  • Foster strong relationships with customers in diverse situations
  • Take orders from customers; assist with menu and beverage selections, including alcoholic options
  • Provide comprehensive information on menu items and specials, including beer and wine
  • Serve food, beverages, and products to guests
  • Accurately and efficiently process cash, check, debit, and credit transactions
  • Utilize suggestive selling techniques to meet guest needs and enhance department sales
  • Engage positively with customers in person, via phone, or through technology
  • Assist with catering orders as necessary
  • Address customer complaints and resolve issues to build lasting relationships
  • Promote teamwork to ensure an exceptional guest experience
  • Prepare, package, and merchandise products
  • Support technical areas as needed
Compliance and Sanitation Responsibilities:

  • Ensure adherence to TABC regulations
  • Comply with departmental and store standard operating procedures
  • Clean and bus tables; perform deep cleaning of dining and bar areas as required
  • Maintain beverage stations and bar areas
  • Uphold sanitation standards in food and beverage preparation areas
  • Properly handle, operate, and maintain equipment
  • Perform additional duties as assigned
Qualifications:

  • Minimum age of 18 (mandatory)
  • At least 1 year of experience in customer service
  • Experience with restaurant Point of Sale (POS) systems is preferred
  • Completion of Alcohol Seller Training and Cash Handling training upon hire
Essential Skills:

  • Understanding of nutrition values and ingredients
  • Strong communication, interpersonal, and customer service skills
  • Organizational and planning abilities
  • Proficiency in computer skills
  • Reading and writing skills
  • Ability to manage guest feedback and resolve issues effectively
  • Capacity to maintain a positive attitude while juggling multiple priorities
Physical Requirements:

  • Function effectively in a fast-paced retail environment
  • Work extended hours and/or rotating schedules
  • Safely navigate around moving mechanical parts
  • Frequently stand and walk
  • Lift up to 50 lbs and manage heavier items as needed

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