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Customer Service Representative

2 months ago

Pflugerville, Texas, United States Najlaa Solutions, Inc. Full time
Job Overview

Najlaa Solutions, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.
  • Issue Resolution: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.
  • Account Management: Manage customer accounts, ensuring accurate and up-to-date information is maintained.
  • Communication: Develop and maintain strong relationships with customers, responding to their inquiries and concerns in a prompt and professional manner.
  • Team Collaboration: Work closely with internal teams, including sales and marketing, to ensure seamless customer experiences.
Requirements
  • Previous Experience: Minimum 1 year of experience in a customer-facing role, preferably in a sales or account management capacity.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Time Management: Ability to manage multiple customer interactions simultaneously, prioritizing tasks and meeting deadlines.
What We Offer
  • Competitive Compensation: Competitive salary and commission structure.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Environment: Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.