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Customer Service Representative

2 months ago

Pflugerville, Texas, United States Erickson Sullivan - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Erickson Sullivan - State Farm Agent. As a key member of our team, you will play a vital role in promoting our premier insurance and financial service products to customers.

Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers and proactively follow up to ensure continued satisfaction.
  • Insurance Solutions: Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus
  • Benefits Package: Paid time off (vacation and personal/sick days), flexible hours, professional development, and abundant opportunities for career advancement within our agency
  • Licensing Reimbursement
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric Mindset: A people-centric mindset with a keen eye for detail.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: Collaborative spirit, thriving in a dynamic team environment.