Field Service Specialist

3 days ago


Columbia, South Carolina, United States BTG Group Full time
Job Summary

The Field Service Specialist will be responsible for providing technical support to customers in the pulp and paper industry. This role will involve traveling to customer locations to assist with installation, start-up, calibration, training, and troubleshooting of BTG products.

Key Responsibilities
  • Travel to customer locations to provide technical support and training
  • Assist with installation and start-up of BTG products
  • Make recommendations to improve the accuracy, reliability, and usefulness of BTG products
  • Perform product and application training for mill personnel
  • Follow projects closely to ensure customer understanding and acceptance
  • Advise sales personnel of potential customer needs for additional BTG products
  • Advise Engineering, R&D, QC, and/or Manufacturing of any product issues
  • Provide warranty repair and courtesy visits as needed
  • Maintain customer equipment history and contact customers for preventative maintenance
  • Maintain records and files for equipment and mills
Requirements
  • Minimum 2-year technical degree in electronics/instrumentation or equivalent experience
  • Successful track record in technical support in an industrial environment
  • Excellent communication and analytical skills
  • Ability to work independently and prioritize tasks
  • Flexibility to travel 75% of the time
Company Culture

BTG Group values innovation, reliability, fairness, sustainability, and ambition. Employees are expected to support and model these values in their work.



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