IT Systems Configuration and Programming Sr Analyst

2 weeks ago

Arlington, Virginia, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Senior IT Systems Configuration and Programming Analyst to join our team at InsideHigherEd. As a key member of our IT department, you will be responsible for providing full life-cycle management of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.

Key Responsibilities
  • Application and Service Management:
    • Manage assigned software platforms, software applications, and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices.
    • Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.
    • Plan, install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations.
    • Monitor for upgrades, patches, updates, installs, and keep version software current on production and test environments.
    • Maintain and use testing and validation processes to assure integrity and stability of software applications.
    • Work within the change management process for all configuration changes to software applications and related environments.
    • Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks.
    • Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
    • Use financial costs and metrics of operating software applications including those related to operational and backup resources as part of organizational strategy.
  • Incident Response and Support:
    • Resolve customer-reported applications issues.
    • Work with vendors to correct software defects by installing fixes or managing user expectations of product use.
  • Communication and Collaboration:
    • Provide project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.
    • Provide support to team members related to the support of software applications.
    • Manage vendor relationships and support vendor selection process.
    • Provide excellent customer service and other duties as assigned.
Requirements
  • Bachelor's Degree with coursework in computing or information systems.
  • Three (3) years of related computing systems management work experience or any equivalent combination of education, certification, training, and experience.
Preferred Qualifications
  • Five (5) or more years of related computing systems management work experience or any equivalent combination of education, certification, training, and experience.
  • Experience using Relational Databases, managing projects, and certifications in applicable technologies or methodologies.
Knowledge, Skills and Abilities
  • Knowledge of principles of computing, communications, networks, hardware, software including operating systems.
  • Ability to install, configure, integrate, and manage software applications in an enterprise environment.
  • Professional skill in analyzing and solving complex computing problems.
  • Excellent communication skills and ability to motivate others.
  • Good understanding of business processes and related information management issues.
  • Ability to explain technical matters to non-technical people.
  • Self-motivated with the ability to work with little or no supervision.
Other Requirements

All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.

Working Conditions
  • Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and subject to section Texas education code provisions.
CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to or email.

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