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Senior Analyst for IT Systems Configuration and Programming
2 months ago
The Senior Analyst for IT Systems Configuration and Programming plays a pivotal role in collaborating with stakeholders, including clients, business analysts, team members, and vendors, to ensure comprehensive life-cycle management of technical solutions and software applications that align with organizational standards and requirements.
Application and Service Management:
Oversee the management of designated software platforms and applications throughout their life cycle, adhering to established policies, standards, and best practices. Responsibilities include:
- Monitoring application performance, integrity, and security.
- Planning, installing, configuring, and maintaining production and non-production environments.
- Keeping software versions current through timely upgrades and patches.
- Implementing testing and validation processes to ensure application stability.
- Maintaining documentation such as Service Level Agreements and Run Books in collaboration with OIT colleagues.
- Coordinating resources necessary for application support, including servers, network, and security.
- Utilizing financial metrics related to software operations as part of strategic planning.
Incident Response and Support:
Address and resolve issues reported by customers, collaborating with vendors to rectify software defects and manage user expectations effectively.
Communication and Collaboration:
Facilitate project communication among stakeholders to ensure a shared understanding of project objectives and outcomes. Additional responsibilities include:
- Providing support to team members in application management.
- Managing vendor relationships and overseeing the vendor selection process.
- Delivering exceptional customer service and performing other assigned duties.
Qualifications:
A Bachelor's Degree in computing or information systems is required, along with:
- A minimum of three years of relevant experience in computing systems management or an equivalent combination of education and experience.
- Five or more years of related experience is preferred.
- Proficiency in Relational Databases, project management, and relevant certifications.
We value diverse experiences and encourage candidates who may not meet every qualification to apply, as you may be the ideal fit for this or other opportunities.
