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Multi-Service Operations Manager

2 months ago

Newark, New Jersey, United States Sodexo Full time
About Sodexo

Sodexo is a leading provider of quality of life solutions, delivering best-in-class food and facilities management services to clients around the globe.

Job Summary

We are seeking an experienced Multi-Service Operations Manager to join our team at RWJBH-NBI- Children of New Jersey, a 600-bed acute care facility in Newark, New Jersey.

Key Responsibilities
  • Implement performance improvement and quality assurance programs to enhance patient satisfaction and throughput.
  • Interact with patients and staff to ensure exceptional customer service and experience.
  • Perform HR functions, including hiring, orientation, training, payroll, and direct supervision and development.
  • Maintain safety documentation and training for the unit.
Requirements
  • Excellent leadership and communication skills, with the ability to maintain high standards and implement company policies.
  • Strong management skills, preferably in healthcare.
  • Strong team building and employee engagement skills.
  • Strong hospitality focus, with the ability to interact with all customers and employees.
  • Strong drive to make things happen.
  • Knowledge of best practices in patient safety.
What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.

Qualifications & Requirements
  • Basic Education Requirement: Associate's Degree or equivalent experience.
  • Basic Functional Experience: 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas.