Restaurant Operations Manager

19 hours ago


Newark, New Jersey, United States Villa Restaurant Group Full time
Quick Service Co-Manager Job Description

Villa Restaurant Group is a multi-brand, multi-concept global restaurant group specializing in full service restaurants and quick serve restaurants with corporate and franchise operations.

Job Summary

We are seeking a dynamic and experienced Quick Service Co-Manager to support the Multi-Unit General Manager in overseeing the day-to-day operations of our fast-paced quick service restaurant.

Key Responsibilities
  • Collaborate with the Multi-Unit General Manager to ensure efficient restaurant operations, including food preparation, service, cleanliness, and maintenance.
  • Assist in managing inventory levels and coordinating with suppliers to maintain stock of essential items.
  • Oversee shift scheduling and labor management to ensure adequate staffing during peak hours.
  • Uphold a customer-centric approach, ensuring all customers receive prompt and friendly service.
  • Assist in handling customer inquiries, feedback, and complaints in a professional and satisfactory manner.
  • Implement strategies to enhance the overall customer experience and build strong customer loyalty.
  • Work with the Multi-Unit General Manager to lead and motivate the team, promoting a positive work environment and teamwork.
  • Assist in recruiting, training, and onboarding new employees to ensure they are well-equipped to perform their duties effectively.
  • Conduct regular performance evaluations and provide constructive feedback to support team members' growth and development.
  • Maintain high standards of food quality, presentation, and safety in accordance with company guidelines and health regulations.
  • Collaborate with the kitchen staff to ensure consistent preparation and adherence to recipes and procedures.
  • Enforce health and safety protocols to create a secure and compliant working environment.
  • Support the Multi-Unit General Manager in achieving revenue and profit targets for the restaurant.
  • Monitor expenses, cost of goods sold (COGS), and labor costs, identifying areas for improvement and implementing cost-saving measures.
  • Analyze financial reports and key performance indicators to make data-driven decisions.
Requirements
  • Proven experience in a leadership role in the quick service restaurant industry.
  • Strong leadership and communication skills with the ability to inspire and motivate teams.
  • Excellent customer service orientation with a focus on delivering exceptional experiences.
  • Knowledge of restaurant operations, food safety, and quality control standards.
  • Proficiency in financial management and the ability to analyze financial reports.
  • Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
  • Knowledge of HotSchedules/4th, Paycom and Micros is a plus.
  • A background check and valid driver's license is required for this position.

Villa Restaurant Group is an equal opportunity employer.



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