Front Desk Associate

11 hours ago


Raleigh, North Carolina, United States North Carolina Retina Associates Full time
Job Title: Front Desk Associate

At North Carolina Retina Associates, we are seeking a highly skilled and detail-oriented Front Desk Associate to join our team. The successful candidate will provide exceptional customer service to patients and physicians, ensuring a seamless and efficient experience.

Key Responsibilities:
  • Greet and register patients in a timely and professional manner
  • Assist patients with completing forms and documentation, including medical insurance
  • Verify patient information, including billing details, to ensure accuracy
  • Communicate medical office procedures and policies to patients
  • Retrieve and update patient records to ensure timely access to treatment information
  • Coordinate patient appointments and manage schedules to minimize reschedules
  • Answer incoming calls and respond to patient inquiries
  • Collect payments and process transactions
  • Maintain a clean and organized reception area
Requirements:
  • High School Diploma or Equivalent
  • Excellent interpersonal and customer service skills
  • Reliable transportation to travel to practice locations
  • Ability to master multiple software systems
  • Strong communication and problem-solving skills
Preferred Requirements:
  • Previous experience in a medical practice
  • Bilingual - Spanish
Work Environment:

Monday - Friday schedule

Hourly pay (FLSA non-exempt, eligible for overtime)

Travel to Taylor Retina locations


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