Bilingual Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our diverse customer base, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Process business requests in accordance with federal regulations, contract provisions, and internal policies
- Deliver outstanding customer service by understanding and addressing customer needs promptly
- Maintain up-to-date knowledge of company products, contract provisions, and relevant state and federal regulations
- Utilize Lean methodology to enhance workflow efficiency through problem-solving meetings and team collaboration
- Consult on and interpret contract provisions for policyholders, agents, brokers, and other operating units, including topics requiring insurance or securities licenses
- Route specialized inquiries to licensed representatives as needed
- 1 year of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in CRM software
- High school diploma or equivalent required
- A competitive hourly rate of $19.50
- A comprehensive benefits package, including health insurance and a 401K contribution
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Randstad is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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