Customer Service Representative

2 weeks ago


Columbus, Ohio, United States Root Full time
Customer Service Representative - Spanish Language Expert

We are seeking a highly skilled Customer Service Representative to join our team at Root. As a bilingual representative, you will play a critical role in delivering exceptional customer experiences and shaping our product.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via email and phone
  • Utilize internal tools to research and resolve customer requests thoroughly
  • Offer recommendations to improve internal dashboards and the product based on customer interactions
  • Proactively gather continuous feedback from customers

Requirements:

  • Fluency in Spanish and English or native Spanish speaker
  • Prior customer service and/or insurance industry experience
  • Excellent written/verbal communication and problem-solving skills
  • Ability to be timely, patient, and attentive to customer needs
  • Friendly disposition with natural ability to read customers and use positive language
  • Willingness to learn and gain deep knowledge of the insurance product and smartphone app
  • Detail-oriented with affinity for multi-tasking

About Root:

At Root, we prioritize our customers' needs and strive to provide best-in-class customer support. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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