Customer Service Representative
5 days ago
About Lower Lights Christian Health Center
Lower Lights Christian Health Center (LLCHC) is a leading healthcare provider in Central Ohio, dedicated to transforming the overall health of the community. Our mission is to serve one individual at a time, focusing on whole-person wellness and accessibility for all.
About the Role
We are seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients, families, and the public, ensuring a high level of customer satisfaction and productivity.
Key Responsibilities
- Answer a high volume of incoming calls from patients, accurately scheduling appointments with providers
- Handle work assignments sent through a centralized team scheduling inbox, ensuring timely and accurate completion
- Collaborate with operations staff to promote quality and cost-effective daily operations
- Maintain effective working relationships with patients, families, and colleagues
Requirements
- High School diploma or GED
- Computer application experience, such as Microsoft Office and customer tracking software
- Ability to efficiently function in a call center environment
- Interpersonal skills to maintain effective working relationships with others and function independently
Benefits and Perks
- Health benefits, including medical, vision, dental, life, and disability insurance
- Annual Paid Time Off (prorated after 90 days)
- Paid Holidays
- Qualified employer for the PSLF Programs student loan forgiveness
- Employee Assistance Program (EAP) with access to various consultants
- 3% match toward retirement fund
Equal Employment Opportunity Statement
LLCHC provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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