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Bilingual Customer Service Representative

2 months ago


Columbus, Ohio, United States American Electric Power Company, Inc. Full time

Job Summary:

We are seeking a highly skilled and bilingual customer service professional to join our team at American Electric Power Company, Inc. as a Bilingual Customer Advocate. In this role, you will be responsible for providing exceptional customer service to our residential, small business, and commercial customers.

Key Responsibilities:

  • Handle inbound calls, emails, and live chats from customers, providing a unique and personalized approach to customer service.
  • Address customer inquiries and concerns related to billing, contracts, and enrollment.
  • Conduct research to resolve complex customer issues and troubleshoot problems.
  • Work with utility companies to resolve customer issues, such as billing and payment problems.
  • Meet eCommerce requests and inquiries, including facilitating online customer payments and enrollments.
  • Contribute to departmental success by embodying our company values and standards in each customer interaction.

Requirements:

  • Fluent in speaking Spanish and English.
  • Advanced Excel and/or Microsoft Access skills to support data analysis.
  • Technical understanding of information systems.
  • Ability to read and interpret general business and technical documents.
  • Ability to interact with all levels of the organization.
  • Solid analytical and problem-solving skills.

Preferred Qualifications:

  • 2 or more years of customer service and/or related work experience.
  • Embodies AEP Energy Values.
  • Effective problem-solving skills.
  • High emotional IQ.
  • Excellent communication skills.
  • High-energy, drive, and ambition.

Work Environment:

This is a remote work opportunity.