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Customer Care Representative for Insurance
2 months ago
Join the team at Lebrun Insurance Agency, Inc., a distinguished insurance provider dedicated to exceptional client service. As a Customer Care Representative, you will serve as the primary contact for our esteemed policyholders.
In this position, you will have the chance to positively influence our clients' experiences by assisting them with their insurance inquiries, addressing concerns, and resolving issues efficiently. Your contributions will be essential in fostering customer satisfaction and loyalty.
At Lebrun Insurance Agency, Inc., we prioritize creating a supportive and welcoming environment for our employees. We offer a competitive salary, comprehensive benefits, and pathways for professional development.
If you are passionate about assisting others, possess strong communication skills, and wish to be part of a successful team, we encourage you to consider this opportunity.
Benefits
Annual Salary with Bonus Potential
Standard Monday to Friday Work Schedule
Opportunities for Career Advancement
Evenings Off
Paid Time Off (PTO)
Hands-on Training Provided
Retirement Savings Plan
Tuition Assistance Program
Key Responsibilities
Client Support: Handle incoming calls and deliver outstanding customer service, resolving inquiries and concerns promptly and professionally.
Account Management: Update and maintain client records, ensuring accuracy and timeliness of information.
Record Keeping: Document client interactions and transactions accurately for future reference.
Effective Communication: Engage with clients, insurance agents, and team members to provide thorough assistance.
Issue Resolution: Identify and address complex customer issues, ensuring satisfaction.
Qualifications
Customer Service Experience: Previous experience in a customer service role, ideally within the insurance or financial sectors.
Strong Communication Skills: Excellent verbal and written communication abilities, focusing on delivering clear and concise information.
Attention to Detail: Ability to accurately process and document information with a high level of precision.
Problem-Solving Skills: Proven capability to identify and resolve customer issues efficiently.
Adaptability: Willingness to learn and adjust to changes in policies, procedures, and technology.
Team Collaboration: Ability to work effectively with colleagues to achieve shared goals and provide exceptional service.
