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Patient Access Representative II

2 months ago


San Francisco, California, United States Sutter Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As a key member of our patient access team, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and ensuring accurate and efficient registration and financial clearance processes.

Key Responsibilities
  • Obtain and verify patient information, including demographic and insurance data, to ensure accurate registration and financial clearance.
  • Provide exceptional customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Work effectively in a fast-paced environment, managing multiple tasks and priorities while maintaining accuracy and attention to detail.
  • Collaborate with healthcare teams to ensure seamless patient flow and efficient use of resources.
  • Stay up-to-date on insurance and medical terminology, as well as EMTALA and Consent Laws, to ensure compliance and accuracy in patient registration and financial clearance processes.
Requirements
  • High School Diploma or General Education Diploma (GED)
  • 1 year of recent relevant experience in patient access, financial counseling, or a related field
  • Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams
  • Accuracy and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment
  • Computer proficiency skills, with the ability to work effectively in multiple computer systems
What We Offer

Sutter Health is an equal opportunity employer and offers a comprehensive benefits package, including competitive pay, health insurance, and retirement savings plans. We are committed to providing a work environment that is inclusive, respectful, and supportive of our employees' growth and development.