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Patient Access Manager
1 month ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Job Summary: We are seeking a highly skilled Patient Access Manager to lead our revenue cycle operations team. The successful candidate will be responsible for guiding team members supporting registration, pre-registration, and financial clearance for both scheduled and unscheduled services.
Key Responsibilities:
- Manage the 24/7 operations of all Patient Access Service areas.
- Guide revenue cycle team members in registration, pre-registration, and financial clearance for scheduled and unscheduled services.
- Ensure compliance with DNFB, POS, MS4 host system, JCAHO, CDPH, and CMS regulations.
- Develop and implement processes to improve revenue cycle performance.
- Collaborate with the Facility Director to achieve departmental goals and objectives.
- Lead by example and promote a positive, transparent, and focused working environment.
- Maintain expert knowledge of Patient Access processes and best practices.
- Drive the integration of Optum360 Patient Access related business objectives within the client environment.
Requirements:
- 4+ years of experience working in an acute care hospital.
- 3+ years of experience in a supervisory/management position as a leader of a Patient Access Department in an acute setting.
- Experience with major Patient Access technologies.
- Proven knowledge of compliance and admitting functions.
- Intermediate or greater level of proficiency with Microsoft Excel, Word, and PowerPoint.
Preferred Qualifications:
- Healthcare trade certifications.
- Acute Care Facility Patient Access Department leadership experience.
- Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation.
Soft Skills:
- Excellent interpersonal skills and ability to work with multi-disciplinary departments.
- Excellent presentation skills and ability to present information to large groups.
- Ability to analyze and solve tasks to ensure optimal outcomes.
- Excellent organizational skills and ability to multitask, produce rapid turnaround, and effectively manage multiple projects.
- Exemplary level leadership and business driver skills.
- Ability to influence change and serve as a primary change agent.
- Demonstrated client service orientation.
- Proven program management skills with the ability to lead and manage multiple, concurrent running projects.
What We Offer:
- A comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
At Optum, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
