Overnight Financial Coordinator

2 weeks ago


Amarillo, Texas, United States Platinum Companies Full time
Position Overview:

The Overnight Financial Coordinator plays a crucial role in managing the auditing, posting, and reconciliation of daily financial activities to support the operations of the hotel and its various outlets, including Food & Beverage. This position is essential for maintaining exceptional guest service and ensuring financial success. The Overnight Financial Coordinator should exhibit a professional, friendly demeanor, be a self-motivated individual capable of working independently, and adept at multitasking in a dynamic environment. A strong technical aptitude is required, along with excellent communication skills to effectively interact with guests, management, and team members.

Key Responsibilities:
  • Adhere to the standards set by Platinum Companies and relevant brand guidelines.
  • Comply with all applicable laws and regulations at the local, state, and federal levels.
  • Follow safety protocols and emergency procedures, ensuring a hazard-free environment.
  • Foster a positive atmosphere through goodwill and courteous interactions.
  • Maintain comprehensive knowledge of hotel offerings, including room types, pricing, packages, and local attractions.
  • Demonstrate proficiency in front desk operations and guest service functions.
  • Exhibit competence in housekeeping tasks, particularly in laundry operations.
  • Anticipate and respond to guest needs, including assistance for individuals with disabilities.
  • Address guest complaints and feedback with professionalism and courtesy.
  • Calculate account balances and submit them to the accounting department, processing reservation deposits accurately.
  • Conduct audits to balance daily revenue and expenses, identifying discrepancies promptly and generating reports for management.
  • Ensure accurate posting of charges to guest accounts and maintain supporting documentation.
  • Reconcile all charges with the ledger.
  • Answer phone calls promptly and courteously, adhering to company standards.
  • Utilize opportunities to promote hotel services and amenities.
  • Record wake-up calls accurately and in a timely manner.
  • Process various payment types and manage adjustment vouchers and miscellaneous charges.
  • Report any security issues or theft incidents to management.
  • Document accidents, injuries, and unsafe conditions for management review.
  • Coordinate with maintenance for any reported issues.
  • Assist with stocking and breakfast setup as needed.
  • Maintain confidentiality regarding company business, including financial and personnel information.
Qualifications:
  • Strong verbal and written communication skills are essential.
  • Professional appearance and adherence to grooming standards are required.
  • Proficiency in English is necessary; bilingual skills are advantageous.
  • Willingness to participate in training programs.
  • Ability to obtain necessary food handling certifications.
  • Self-motivated with effective leadership capabilities.
  • Familiarity with current technologies and software, including PMS and POS systems.
  • Basic understanding of accounting principles is preferred.
  • Clean driving record may be required for certain locations.
  • Availability to work overnight shifts and a flexible schedule is essential.
  • Dependable and capable of working independently.
  • Outgoing personality with a commitment to professionalism.
  • Ability to stand for extended periods and lift light objects.
  • Previous experience in hospitality, particularly in front desk roles, is preferred.
  • A high school diploma is required; a college degree is a plus.
** Successful performance in this role requires meeting the outlined duties and qualifications effectively.

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