Overnight Financial Coordinator
2 weeks ago
The Overnight Financial Coordinator plays a crucial role in managing the auditing, posting, and reconciliation of daily financial activities to support the operations of the hotel and its various outlets, including Food & Beverage. This position is essential for maintaining exceptional guest service and ensuring financial success. The Overnight Financial Coordinator should exhibit a professional, friendly demeanor, be a self-motivated individual capable of working independently, and adept at multitasking in a dynamic environment. A strong technical aptitude is required, along with excellent communication skills to effectively interact with guests, management, and team members.
Key Responsibilities:
- Adhere to the standards set by Platinum Companies and relevant brand guidelines.
- Comply with all applicable laws and regulations at the local, state, and federal levels.
- Follow safety protocols and emergency procedures, ensuring a hazard-free environment.
- Foster a positive atmosphere through goodwill and courteous interactions.
- Maintain comprehensive knowledge of hotel offerings, including room types, pricing, packages, and local attractions.
- Demonstrate proficiency in front desk operations and guest service functions.
- Exhibit competence in housekeeping tasks, particularly in laundry operations.
- Anticipate and respond to guest needs, including assistance for individuals with disabilities.
- Address guest complaints and feedback with professionalism and courtesy.
- Calculate account balances and submit them to the accounting department, processing reservation deposits accurately.
- Conduct audits to balance daily revenue and expenses, identifying discrepancies promptly and generating reports for management.
- Ensure accurate posting of charges to guest accounts and maintain supporting documentation.
- Reconcile all charges with the ledger.
- Answer phone calls promptly and courteously, adhering to company standards.
- Utilize opportunities to promote hotel services and amenities.
- Record wake-up calls accurately and in a timely manner.
- Process various payment types and manage adjustment vouchers and miscellaneous charges.
- Report any security issues or theft incidents to management.
- Document accidents, injuries, and unsafe conditions for management review.
- Coordinate with maintenance for any reported issues.
- Assist with stocking and breakfast setup as needed.
- Maintain confidentiality regarding company business, including financial and personnel information.
- Strong verbal and written communication skills are essential.
- Professional appearance and adherence to grooming standards are required.
- Proficiency in English is necessary; bilingual skills are advantageous.
- Willingness to participate in training programs.
- Ability to obtain necessary food handling certifications.
- Self-motivated with effective leadership capabilities.
- Familiarity with current technologies and software, including PMS and POS systems.
- Basic understanding of accounting principles is preferred.
- Clean driving record may be required for certain locations.
- Availability to work overnight shifts and a flexible schedule is essential.
- Dependable and capable of working independently.
- Outgoing personality with a commitment to professionalism.
- Ability to stand for extended periods and lift light objects.
- Previous experience in hospitality, particularly in front desk roles, is preferred.
- A high school diploma is required; a college degree is a plus.
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