Current jobs related to Night Auditor - Amarillo, Texas - Platinum Companies

Job Profile Summary:

The Night Auditor is responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotels and hotel outlets, including Food & Beverage, as well as continuing efforts to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional, warm, and welcoming demeanor, be a self-starter, and be able to work alone and multitask in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential to communicate both verbally and in writing with guests, owners, and coworkers, and fully comprehend job assignments.

Essential Responsibilities and Duties:

• Adhere to Platinum Management Services, LLC. and Brand-specific standards.
• Comply with all applicable federal, state, and local laws and ordinances as they apply to the property, guests, and associates.
• Adhere to safety and emergency procedures and policies, including removing all safety hazards.
• Promote the property through goodwill, courtesy, and a positive attitude.
• Maintain thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, local area, attractions, and events.
• Be proficient in all front desk and guest service operations.
• Be proficient in housekeeping operations, particularly laundry tasks, including operating machines, sorting, washing, drying, and folding clothes and linens.
• Anticipate and address guests' service needs, assist individuals with disabilities.
• Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Calculate account balances and submit to accounting. Process reservation advance deposits from receipt of reservation information to depositing and logging all monies. Perform all Front Desk duties, including check-in, check-out, and cashier procedures in a proper and efficient manner.
• Follow proper audit procedures to balance daily revenue and expense transactions, identify the causes of out-of-balance situations in a timely manner, produce various reports for management, and take initiative to correct errors to prevent reoccurrence.
• Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced, and all supporting documentation is attached.
• Reconcile all charges to the ledger.
• Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards.
• Take each available opportunity to upsell hotel services, facilities, and outlets.
• Enter wakeup calls accurately and immediately.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Report loss prevention/security of any guest reports or theft to management.
• Report and record accidents, injuries, and unsafe work conditions to management.
• Coordinate with maintenance department on any guest reported or observed problems.
• Stock the pantry/suite/gift shop: Assist with Breakfast setup.
• Keep company business, including but not limited to, financials, personnel, guest, and customer data strictly confidential.

Qualifications & Requirements:

• Excellent verbal and communication skills required.
• Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.
• Proficient in English. Bi-lingual a plus.
• Ability to attend and complete job and Brand training.
• Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.
• Self-starter with effective leadership skills.
• Proficient with current technologies and software, inclusive of business applications PMS, POS, MICROS (ERP a+) etc.
• Knowledge of basic accounting functions.
• Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
• Must be available to work nights and a flexible schedule.
• Reliable and able to work alone.
• Have an outgoing personality.
• Maintain professionalism at all times.
• Stand for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Previous Front Desk experience in hospitality experience preferred.
• High School Diploma required; college degree a plus.