Front Desk Representative

3 weeks ago


Independence, Missouri, United States Residence Inn Independence Full time
Job Title: Front Desk Agent

At Residence Inn Independence, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Answer guest inquiries regarding hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Manage guest room assignments and maintain accurate records.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Provide information on hotel services, packages, and promotions.
  • Assist with room reservations and modifications.
  • Maintain a clean and organized front desk area.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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