Front Desk Supervisor

5 months ago


Independence, United States Twin Tier Hospitality Full time
Job Details

Job Location
Double Tree by Hilton Independence - Independence, OH

Position Type
Full Time

Job Shift
First/Day Second/Afternoon Third/Night

Job Category
Hospitality - Hotel

Description

BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.

ESSENTIAL FUNCTIONS:
  1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
  2. Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
  3. Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
  4. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
  5. Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
  6. Monitor key control to maintain hotel security. (5%)
  7. Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operations. (5%)
NON-ESSENTIAL FUNCTIONS:
  1. Maintain good working relationships and open lines of communication with all other departments.
  2. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
  3. Assist Front Desk and/or Front Office Manager when necessary.


Qualifications

Knowledge and Skills:

Education: High school education or equivalent experience.

Experience: 1-2 years supervisory experience in a hotel or other customer relations position.

Skills and Abilities:
  • Type a minimum of 35 wpm. IBM data entry experience desirable.
  • Ability to communicate in English. Second language desirable.
  • Ability to achieve positive guest relations and maximize guest satisfaction.
  • Ability to handle cash and credit transactions.
  • Ability to enforce all company rules and SOPs.
  • Supervisory skills.

No. Of employees supervised: Three to four employees

Travel Required: None

Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

X_ No Lifting/Pushing/Pulling/Carrying Required.

Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.

XNo Bending/Kneeling Required.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.

Continuous Standing Describe the reasons to include time period and frequency.

Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.

Climbing Stairs:

XNo Climbing Required.

Driving Describe type of vehicle, distances, % of time involved and frequency.

XNo Driving Required.

Work Environment Inside: 100% of 8 hour shift

Hearing: Critical XModerate Minimal

Explain: Ability to communicate with guests and staff.

Vision: XCritical Moderate Minimal

Explain: Key control, cashiering, run and verify reports, etc.

Speech: Critical XModerate Minimal

Explain: Ability to handle guest relations and supervise staff.

Literacy: XCritical Moderate Minimal

Explain: Ability to run and verify reports. Cashiering duties.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.

XNo Chemicals/Agents Used.

Protective Clothing:

XNone Required.

Equipment Operation List type of equipment and frequency of use.

(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
  • Front Desk Supervisor

    3 weeks ago


    Independence, Ohio, United States Twin Tier Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Twin Tier Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional guest service, and supervising a team of front desk staff.Key ResponsibilitiesFront Desk...

  • Front Desk Supervisor

    1 month ago


    Independence, Ohio, United States Twin Tier Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Twin Tier Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional guest service, and supervising a team of front desk staff.Key ResponsibilitiesSupervise...


  • Independence, Missouri, United States Residence Inn Independence Full time

    Job Title: Front Desk AgentAt Residence Inn Independence, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Answer guest inquiries regarding hotel services,...

  • Front Desk Associate

    3 weeks ago


    Independence, Missouri, United States Genesis Health Clubs Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Genesis Health Clubs. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing guest check-ins, and maintaining a clean and organized front desk area.Key...

  • Front Desk Agent

    2 weeks ago


    Independence, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Cleveland Independ [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent>

    7 months ago


    Independence, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Embassy Cleveland Rockside [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...


  • Independence, Kentucky, United States Oxford Physical Therapy and Rehabilitation Full time

    Career Opportunity: Front Desk Receptionist with Oxford Physical Therapy CentersWe are seeking a highly organized and detail-oriented professional to join our team as a Front Desk Receptionist. As a key member of our physical therapy team, you will be responsible for assisting patients with scheduling and registration, verifying insurances, and answering...


  • Independence, Missouri, United States Residence Inn Independence Full time

    Job Title: Front Desk AgentResidence Inn Independence is seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.Responsibilities:Provide warm and welcoming service...

  • Front Desk Associate

    3 weeks ago


    Independence, Ohio, United States Twin Tier Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Twin Tier Hospitality. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesHandle...

  • Front Desk Agent

    4 weeks ago


    Independence, Missouri, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process check-ins...

  • Front Desk Agent

    7 months ago


    Independence, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Experience, Hotel, Specialist


  • Independence, United States Oxford Physical Therapy and Rehabilitation Full time

    Career Opportunity: Front Desk Receptionist with Oxford Physical Therapy Centers (Full-Time -Independence, KY) Are you a well-organized professional with a knack for friendly customer service? Are you a detail-oriented, outgoing professional who would like to be part of a highly skilled physical therapy team? If so, we've got an exciting opportunity for you,...

  • Front Desk Associate

    6 months ago


    Independence, United States Genesis Health Clubs Full time

    This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities:Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and...

  • Front Desk Staff

    4 months ago


    Independence, United States Justin Garner Dentistry LLC Full time $19 - $23

    General Practice located in Independence, MO searching for a talented front office team member to join our amazing team. We are seeking an energetic, positive, and motivated staff member. Our motto is "Where patients feel like family." YOU are the first person our patients will interact with in the office, so making them feel welcomed and important is key!...


  • Independence, Kentucky, United States Oxford Physical Therapy and Rehabilitation Full time

    Career Opportunity: Front Desk Receptionist with Oxford Physical Therapy CentersWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Oxford Physical Therapy Centers. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families....

  • Front Desk Agent

    4 months ago


    Independence, United States Residence Inn Independence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Security Officer

    4 weeks ago


    Independence, Missouri, United States Allied Universal Full time

    Job SummaryAs a Security Guard at Allied Universal, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and greeting visitors as appropriate.Key ResponsibilitiesMaintain front desk phone system, including answering incoming calls and directing calls as necessaryRespond to caller inquiries and take accurate...

  • Night Auditor

    6 months ago


    Independence, United States Twin Tier Hospitality Full time

    Job DetailsJob Location Double Tree by Hilton Independence - Independence, OH Position Type Full Time Job Shift Third/Night Job Category Hospitality - Hotel DescriptionPOSITION SUMMARY Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to...

  • Security Officer

    3 weeks ago


    Independence, Missouri, United States Allied Universal Full time

    Job Summary: We are seeking a highly skilled Security Officer to join our team at Allied Universal. As a key member of our security team, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and greeting visitors as appropriate.Key Responsibilities:Maintain the front desk phone system, including answering...


  • Independence, Ohio, United States Aimbridge Hospitality Full time

    Key Responsibilities: Greet and welcome all guests approaching the Front Desk Maintain proper operation of the telephone switchboard Handle requests for information, mail and messages Answer guest inquiries about hotel service facilities and hours of operation Handle check-ins and check-outs Deliver guest itemsAbout the Role:As a Front Desk Agent at...