Front Desk Associate

4 weeks ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Twin Tier Hospitality. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations, and take same-day reservations and future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins and check-outs in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints and assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, and more.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstances.
  • Show guests to their rooms, assisting them with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
Requirements
  • High school education or equivalent experience.
  • Three months to one full year of employment in a related position with this company or other organization(s).
  • Requires a working knowledge of the Front Desk aspect of TTH services, policies, or operations and a general knowledge of the hotel.
  • Ability to read and speak English. Second language is preferred.
Working Conditions

Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs. of various sizes of luggage, packages, coolers, and boxes. Continually walking, standing, lifting, or pulling, 90-95% of the time, with large steps into a van. Continuous standing 95% of the time. Up to approx. 120 steps 10% of an 8-hour shift.


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