Service Operations Manager

5 days ago


Cleveland, Ohio, United States KONE Full time

At KONE, we are seeking a highly skilled Service Operations Manager to join our team in Cleveland. As a Service Operations Manager, you will be responsible for driving the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

Key Responsibilities:
  • Implement and monitor safety guidelines to ensure a safe working environment for yourself and your team.
  • Provide learning opportunities for your team to enhance their skills and knowledge.
  • Effectively manage a schedule and your team's overall performance to achieve business goals.
  • Collaborate with all levels of the organization to achieve business objectives.
  • Leverage new technologies to improve service operations and customer satisfaction.

You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience.

What We Offer:
  • Competitive salary
  • Flexible work schedule
  • Opportunities to learn and grow
  • Matching 401K
  • Comprehensive health and wellness plans for the entire family
  • Paid holidays and paid time off

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



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